A reserve is a temporary hold on a portion of your business funds to protect against potential losses from refunds or disputes. These funds are released after a predetermined period if not needed.

Types of Reserves:

• Fixed reserve: Holds a fixed percentage from each transaction until a specified date
• Rolling reserve: Continuously withholds a fixed percentage, releasing funds as transactions age
• One-off reserve: A single amount transferred from your account balance with a defined duration

Common Reasons for Reserves:

• Extended delivery windows or billing cycles
• Large volume of unprocessed orders
• High number of disputes or refunds
• Sudden increase in transaction volume

Best Practices to Reduce Risks:

• Monitor dispute activity regularly
• Address disputes promptly
• Implement fraud protection measures
• Clearly communicate policies (shipping, returns, refunds)
• Maintain detailed transaction records
• Provide accessible customer support
• Keep customers informed about delays

Reserve Notifications: You'll receive email notifications from [email protected] when:

• A reserve is implemented
• Reserve terms change
• Reserve expires or is removed

Reserve Details:

• View reserve information in your "Account Reserve Notice" email
• Includes total withheld funds, release dates, and withholding percentages
• Reserve status is reviewed before expiration
• May be removed, reduced, or extended based on account performance

If you need assistance, contact Squarespace by replying to your account reserve notice email.

Related Articles

Previous Articles