How to Verify Your Account Ownership: Security Guidelines & Steps
Account Verification Process
To protect your security and privacy, we verify account ownership when you contact Customer Support. Here's what you need to know about our verification process.
Standard Verification Methods:
- Respond from a registered email address (Site Owner, Administrator, or Billing Contributor)
- Click verification links sent to your email
- Confirm dashboard access
Information We May Request:
- Last four digits of card on file
- Recent charge details
- Domain Owner email confirmation
- Account ID
- PayPal registered email (if applicable)
Documentation Sometimes Required:
- Bank statement
- PayPal statement
- Government-issued ID (name visible, other details can be blurred)
Important Security Notes:
- We never ask for passwords
- We never request full credit card numbers via email or chat
- All ID images are securely deleted after verification
- Security-sensitive information is permanently removed from our systems
When Contacting Support:
- Use your registered account email
- Be prepared to verify through provided links
- Only share requested information through official channels
For collaborators: We maintain strict privacy controls and limit certain information access to administrators, site owners, and billing collaborators only.
Remember: If you receive suspicious messages appearing to be from us without making a request, consult our phishing guide for guidance.
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