Product and Business Email Notifications: Configuration Guide
Email notifications help customers stay informed about their orders, donations, account activities, and subscriptions. These automated emails are customizable to match your brand while maintaining essential information.
Types of Customer Notifications
Account-Related:
- Account creation and verification
- Password management
- Email change confirmations
Payment Notifications:
- Successful/failed payment alerts
- One-time purchase confirmations
- Recurring payment updates
Order Updates:
- Order confirmation
- Fulfillment status
- Shipping/delivery updates
- Refund notifications
Digital Products:
- Download instructions
- Subscription renewals
- Access information
Special Services:
- Gift card details
- Donation receipts
- Waitlist notifications
- Point of Sale receipts
Customizing Your Emails
- Access the Customer Notifications panel
- Choose between:
- General Email Styles (affects all emails)
- Individual Email Customization
General Style Options:
- Background and text colors
- Font selections
- Button styling
- Header/footer design
- Business information
- Social links
Individual Email Features:
- Custom text and layout
- Merge tags for personalization
- Product-specific messaging
- Optional sections and formatting
Important Settings
Sender Information:
- Reply-to email address
- Sender email address
- Business details for footer
Testing Options:
- Preview tool for desktop/mobile
- Test email functionality
- Real-time preview updates
Note: Links in test emails expire after 24 hours, and test emails require an upgraded site to function.
Managing Notifications
Resend Options:
- Access order details
- Select notification type
- Verify recipient email
- Send notification
Administrators and Store Managers can customize email settings and receive order alerts and inventory notifications based on their permissions.
For best results, ensure your "From" address is properly configured to prevent spam filtering, and consider adding [email protected] for improved deliverability.
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