Browser-Related Troubleshooting Steps:

• Update to the latest browser version
• Clear browser cache or use private browsing
• Disable browser extensions
• Verify credit card functionality with bank
• Contact Stripe for billing address verification issues

Common Error Messages and Solutions:

Payment Processing Issues:

• For Squarespace Payments: Authenticate account
• For Stripe: Verify authentication, disconnect/reconnect if needed
• For PayPal: Disconnect/reconnect or contact support

Domain Connection Errors:

• Check Orders panel for processing status
• Verify domain connection (allow up to 72 hours for processing)
• Ensure proper payment provider connection

Payment Account Disconnection:

1. Open Payments panel
2. Select payment provider
3. Disconnect current connection
4. Reconnect account
5. Contact provider for additional support

Specific Checkout Problems:

"Checkout has been closed":

• Verify payment processor connection
• Check currency compatibility

Authentication Failures:

• Ensure compliance with EEA Strong Customer Authentication
• Guide customers through bank verification process

Shopping Cart Issues:

• Verify public site status
• Confirm product visibility
• Check express checkout settings
• Review site style settings
• Enable browser cookies

Digital Product Access:

• Links expire after 24 hours
• Automatic new link generation on expired link click
• Manual link resend available through Orders panel

Test Mode Considerations:

• Disable test mode for real transactions
• Verify proper payment provider setup

Additional Troubleshooting:

• Check domain forwarding settings
• Remove problematic custom code
• Ensure shipping rules match customer location
• Verify product inventory availability

Cart Addition Problems:

1. Confirm product visibility
2. Check custom code conflicts
3. Verify cookie settings
4. Use unmasked domain forwarding

For persistent issues, contact support with:

• Order number
• Error messages
• Browser details
• Steps attempted

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