
Report: Common Squarespace Error Messages and Troubleshooting Guide
Common error messages in Squarespace fall into several categories. Here's how to resolve them:
Account Issues:
- Billing email errors: Update your email address and ensure your subscription is active
- Missing emails: Contact support for investigation
Browser and Security:
- IP blocks: Complete CAPTCHA on demo site (blocks clear within 6 hours)
- Domain access issues: Check DNS settings and SSL configuration
- Cookie problems: Enable cookies and use supported browsers
- Security blocks: Adjust network firewall settings if accessing from company network
Commerce Issues:
- Product variations: Maintain at least one option per product
- Store page limits: Maximum 200 items per page
- Payment processing:
- PayPal refunds limited to 180 days
- Update credit card information for failed transactions
- Disable browser extensions if Stripe issues occur
- Enable cookies for checkout
Domain Problems:
- DNS conflicts: Remove subdomain and update custom records
- Invalid domains: Avoid using "Squarespace" in domain names
- Unavailable domains: Choose alternative if already registered
- Unclaimed domains: Verify domain connection to site
Page and Content Restrictions:
- Homepage deletion: Set new homepage first
- File size limits: 20MB for images, 300MB for downloads
- Supported formats: .jpg, .gif, .png only
- Simultaneous editing conflicts: Avoid multiple users editing same page
Social Media Sharing:
- Facebook Debugger: May show false errors
- Pinterest sharing: Requires featured images
- Response code 429: Add featured image to shared content
For unlisted errors, document the steps leading to the error and contact Squarespace support with screenshots.
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