Report: Common Squarespace Error Messages and Troubleshooting Guide

Report: Common Squarespace Error Messages and Troubleshooting Guide

By Michael Turner

December 31, 2024 at 06:37 AM

Common error messages in Squarespace fall into several categories. Here's how to resolve them:

Account Issues:

  • Billing email errors: Update your email address and ensure your subscription is active
  • Missing emails: Contact support for investigation

Browser and Security:

  • IP blocks: Complete CAPTCHA on demo site (blocks clear within 6 hours)
  • Domain access issues: Check DNS settings and SSL configuration
  • Cookie problems: Enable cookies and use supported browsers
  • Security blocks: Adjust network firewall settings if accessing from company network

Commerce Issues:

  • Product variations: Maintain at least one option per product
  • Store page limits: Maximum 200 items per page
  • Payment processing:
    • PayPal refunds limited to 180 days
    • Update credit card information for failed transactions
    • Disable browser extensions if Stripe issues occur
    • Enable cookies for checkout

Domain Problems:

  • DNS conflicts: Remove subdomain and update custom records
  • Invalid domains: Avoid using "Squarespace" in domain names
  • Unavailable domains: Choose alternative if already registered
  • Unclaimed domains: Verify domain connection to site

Page and Content Restrictions:

  • Homepage deletion: Set new homepage first
  • File size limits: 20MB for images, 300MB for downloads
  • Supported formats: .jpg, .gif, .png only
  • Simultaneous editing conflicts: Avoid multiple users editing same page

Social Media Sharing:

  • Facebook Debugger: May show false errors
  • Pinterest sharing: Requires featured images
  • Response code 429: Add featured image to shared content

For unlisted errors, document the steps leading to the error and contact Squarespace support with screenshots.

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