Common Google Workspace Issues and Solutions

If your custom email address stops working or you experience signup issues, follow these troubleshooting steps based on your specific situation.

Account Access Issues

Cannot access Google Workspace inbox:

• Usually caused by subscription non-renewal
• Manage subscription through Google Workspace panel
• Contact support to re-enable suspended accounts

Email Sending/Receiving Problems

Common causes:

• Incorrect MX records
• Duplicate MX records
• Expired domain subscription
• Suspended Google Workspace subscription

For Squarespace Domains:

1. Add MX record in DNS settings
2. Verify active domain subscription
3. Ensure active Google Workspace subscription

For Third-party Domains:

1. Verify domain host
2. Confirm active domain subscription
3. Add Google's MX records
4. Remove non-Google MX records

Domain Verification Issues

If you receive "Could not verify domain with Google":

1. Log in to Google Workspace Admin Console
2. Complete domain verification process
3. Wait up to 72 hours for changes to propagate

Billing and Subscription Problems

For suspended accounts:

• Update billing information immediately
• Account access lost after 14 days of non-payment
• Complete cancellation occurs after 40 days
• Account transfers to Google after cancellation

Username and Email Issues

If username already exists:

1. Try alternative username
2. Wait 20 days if username recently deleted
3. Check for existing aliases or group usernames
4. Contact support if issues persist

Migration and Transfer

For domain migrations:

1. Ensure proper DNS configuration
2. Wait up to 72 hours for changes
3. Verify MX records are correctly set
4. Contact support for migration assistance

Remember to wait 24-72 hours after making DNS changes for full propagation. If issues persist after following these steps, contact customer support with specific error messages and troubleshooting steps already taken.

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