Google Workspace Troubleshooting Guide

Common Issues and Solutions

Email Access Problems

• If you can't access your inbox: Check if your account is suspended due to non-renewal
• For sending/receiving issues: Verify MX records are correctly set up
• Wait up to 72 hours after making DNS changes for full propagation

Domain-Related Issues

• For migrated Google domains: Update billing provider to Squarespace
• If domain forwarding fails: Check custom nameservers configuration
• Ensure domain subscription is active

Account Management

• To transfer between Squarespace sites: Process depends on domain provider
• For suspended accounts: Update billing information within 14 days to prevent cancellation
• Administrator access: At least one user must have admin privileges

Common Error Messages and Solutions

"User Already Exists":

• Choose different username
• Wait 20 days if username was recently deleted
• Check for existing aliases or groups

"Domain Validation Failed":

• Log into Google Workspace Admin Console
• Complete domain validation process
• Verify DNS settings are correct

"Billing Issues":

• Update payment information immediately
• Accounts suspend after 14 days of failed payments
• 40-day window to reactivate before permanent cancellation

MX Record Setup

For Squarespace Domains:

1. Add MX records in DNS settings
2. Delete old MX records
3. Verify domain subscription status

For External Domains:

1. Log into domain host
2. Add Google MX records
3. Remove non-Google MX records
4. Allow up to 72 hours for changes

Account Recovery Steps

1. Check subscription status
2. Update billing information
3. Reactivate suspended account
4. Verify domain settings
5. Contact support if issues persist

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