A reserve is a temporary hold placed on a portion of your business funds to protect against potential losses from transaction processing activities, such as refunds and chargebacks.

Types of Reserves:

• Fixed Reserve: Holds a fixed percentage until a defined release date
• Rolling Reserve: Maintains a fixed percentage, releasing funds as transactions age
• Single Reserve Hold: Places a fixed amount with a set expiration date

Common Reasons for Reserves:

• Extended delivery windows or billing cycles
• High number of unmatched orders
• Frequent payment disputes or refunds
• Sudden increase in processing volume

Best Practices to Reduce Risks:

• Monitor dispute activity regularly
• Handle disputes promptly
• Implement fraud protection measures
• Clearly display shipping, return, and refund policies
• Maintain detailed transaction records
• Provide accessible customer support
• Communicate delivery delays promptly

Reserve Notifications: You'll receive email notifications from [email protected] when:

• A reserve is placed on your account
• Reserve expires or is removed
• Reserve configurations change

Reserve Information Includes:

• Total funds held
• Release timeline
• Percentage of incoming fees held
• Distribution of funds for chargebacks/refunds

Reserve Expiration:

• Account review occurs days before expiration
• Reserve may be removed, reduced, or increased
• Decision based on business health and risk factors

Finding Reserve Details: All reserve information is available in the notification email, including:

• Total held funds
• Release dates
• Reserve percentages
• Transaction specifics
• Chargeback/refund allocations

For additional support, reply to the reserve notification email from [email protected].

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