Running Test Orders in Squarespace: A Step-by-Step Guide

By Michael Turner

December 4, 2024 at 08:05 PM

Preview your store's checkout experience by running test orders to review the customer journey and verify your setup. There are two main options:

Option 1: Real Order with Immediate Refund (Recommended)

  • Place a real order using actual payment details
  • Immediately cancel and refund the order
  • Works with credit/debit cards and PayPal
  • Allows testing of full checkout experience

Option 2: Test Mode

  • Simulates charges using test credit card numbers
  • Only works with Squarespace Payments/Stripe
  • Won't affect analytics or sales data
  • Useful for multiple test orders

Prerequisites:

  • At least one product or donation block
  • Shipping/pickup options for physical products
  • Connected payment processor
  • Public site with enabled checkout

Fee Considerations:

  • Squarespace Payments: Full refund except processing fee
  • PayPal: Full refund minus fixed transaction fee
  • Stripe: Full refund minus transaction fees

Running a Test Order (Option 1):

  1. Add item to cart and proceed to checkout
  2. Enter contact and shipping information
  3. Complete payment with real payment details
  4. Cancel order in Finance panel for refund

Test mode banner in Squarespace store

Test mode banner in Squarespace store

Using Test Mode (Option 2):

  1. Enable test mode in Settings panel
  2. Use test card number: 4242 4242 4242 4242
  3. Enter future expiration date and any CVC
  4. Complete order

Payment and discounts settings

Payment and discounts settings

Important Tips:

  • Disable test mode after testing
  • Test orders deplete stock levels
  • Order numbers can't be reset
  • Analytics count refunded orders
  • Cancel subscription test orders
  • Delete test orders to maintain clean records

Remember to test gift cards separately using test mode if applicable.

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