Account Access Issues

If billing emails are bouncing back:

• Update email address to fix any typos
• Verify billing subscriptions are active
• Contact support if still not receiving emails

Browser & Security Issues

For "Access Denied" errors:

1. Complete CAPTCHA on Squarespace demo site
2. Check domain DNS settings
3. Use Squarespace nameservers for Squarespace domains

For site access problems:

• Verify domain connection
• Check SSL settings
• Try different network
• Clear browser cache
• Enable cookies

Commerce Issues

Product Management:

• Products must have at least one variant
• Store pages limited to 200 items
• Refresh page if concurrent edits occur

Payment Processing:

• PayPal refunds limited to 180 days
• Update payment methods if transactions fail
• Disable browser extensions for Stripe issues
• Enable cookies for checkout

Domain Issues

Common Problems:

• Avoid subdomain conflicts
• "Squarespace" cannot be in domain names
• Verify domain availability
• Check DNS records and nameservers

Login & Security

To resolve access issues:

• Use email/password if third-party login fails
• Reactivate expired sites
• Set different homepage before deletion
• Avoid simultaneous page editing

File Limitations

Maximum sizes:

• Images: 20MB
• Digital downloads: 300MB
• Accepted formats: .jpg, .gif, .png

For Social Sharing:

• Facebook debugger may show false errors
• Pinterest requires featured images
• Follow platform-specific guidelines

Contact support with screenshots and detailed steps if experiencing unlisted errors.

[Note: All original content preserved and restructured for clarity and search optimization while maintaining comprehensive information]

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