Squarespace Customer Support: How to Contact and Get Help
Contact Squarespace customer support through email, live chat, or social media assistance 24/7. Their Customer Care team operates primarily Monday to Friday from 4:00 AM to 8:00 PM ET in English, with French and German support available from 10:00 AM to 4:00 PM CET.
Main Contact Methods:
- Email and Live Chat: Access via the contact page
- X (Twitter): @SquarespaceHelp
- Mobile App: Tap Settings > Support
- Squarespace Assistant: Available through the chat icon on Help Center pages
Support Hours:
- English: Mon-Fri, 4:00 AM to 8:00 PM ET
- French/German: Mon-Fri, 10:00 AM to 4:00 PM CET
- Weekend support available through automated channels
Important Notes:
- Live chat is only available in English, French, and German
- Live chat doesn't work on mobile devices
- Don't use Microsoft Edge for contact forms
- Email support available in all supported account languages
Tips for Faster Support:
- Log in to your Squarespace account
- Provide specific details about your issue
- Include screenshots as attachments
- Use the latest browser version with JavaScript enabled
Topics Outside Support Scope:
- Custom code changes
- SEO strategy consulting
- Tax advice
- Third-party services (limited assistance only)
Follow-up Options:
- Chat: Access history via chat icon
- Email: Search inbox for "Squarespace Customer Care"
- Feature requests: Sign up for product updates on the website
For security purposes, Squarespace may require account ownership verification before providing support. Stay updated on service outages through their status page and social media channels.
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