Squarespace Refund Policies Guide: Complete Service Cancellation Terms & Policies

Squarespace Refund Policies Guide: Complete Service Cancellation Terms & Policies

By Michael Turner

February 17, 2025 at 01:34 AM

Squarespace subscriptions can be canceled anytime, but refunds are only available for specific services and conditions. Here's a comprehensive breakdown of Squarespace's refund policies:

Website Subscriptions

  • Annual plans: Full refund if canceled within 14 days of purchase
  • Monthly plans: No refunds available
  • Mobile Start plans: Request refunds through Apple
  • No refunds for renewal payments or lost free domain offers

Domain Registration

  • Full refund if canceled within 5 days of registration
  • No refunds for domains registered over 5 days ago
  • No refunds for transferred domains or registration extensions
  • Special rules apply for ccTLDs (no grace period)
  • Free domains from before March 5, 2015, renew at $20/year

Email Campaigns

  • No refunds available for any plan or billing cycle
  • Trial period available: 3 campaigns, 50,000 emails per campaign

Google Workspace

  • Refunds issued for cancellations during 15-day renewal period
  • Annual billing policies vary based on account creation date
  • Different rules apply for user removal and license management

Additional Services

  • Getty Images: No refunds available
  • Digital Products: Full refund within 14 days for annual plans only
  • Acuity Scheduling: Full refund within 14 days for annual plans only
  • Transaction fees: Refund policies vary by payment processor

Refund Processing

  • Takes 3-10 business days to appear
  • Submit refund requests through the official form
  • Response time: approximately 2 business days

Important Notes:

  • Subscriptions are independent; canceling one doesn't affect others
  • Automatic renewal reminder emails sent 15 days before charge
  • SEPA Direct Debit has separate refund policies
  • Always review specific terms before purchase

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