
SSL Certificate Troubleshooting Guide: Fix Security Warnings and Connection Errors
Dealing with SSL security warnings or certificate errors? Here's how to fix them:
Initial Wait Period
- New domains need 72 hours to generate SSL certificates
- This applies to both newly registered and recently connected domains
Common Error Messages
- "Your connection is not private/secure"
- "SSL Certificates Unavailable"
Quick Fixes:
- Wait 72 hours for new domains
- Verify SSL status in your site's SSL panel
- Check for mixed content
- Confirm correct domain linking
Domain Configuration Check:
- For Squarespace Domains:
- Verify original domain records are intact
- For External Domains:
- Confirm DNS records are entered correctly
- Check CAA record restrictions
- Ensure proper domain mapping
Browser Compatibility:
- Use browsers listed on Let's Encrypt's "Platforms that trust ISRG Root X1"
- Outdated or unsupported browsers may show security warnings
Additional Solutions:
- Use private browsing to test SSL certificate
- Clear browser cache
- Request Google Search Console to index secure version
- Consider transferring external domains to Squarespace
Important Notes:
- SSL certificates are free for all correctly pointed domains
- DNSSEC protection is automatic for Squarespace domains
- Third-party DNSSEC may not always work with Squarespace SSL
- Non-Squarespace domains need their own host's SSL support
After resolving issues:
- Verify secure site appears in search results
- Monitor for any recurring warnings
- Keep domain records updated
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