SSL Certificate Troubleshooting Guide

Understanding SSL certificate errors and security warnings is crucial for maintaining a secure website. Here's how to resolve common SSL issues:

Common SSL Error Messages

"Your connection is not private" or "Your connection is not secure" warnings appear when browsers detect insecure content. These messages typically indicate:

• New domain connection still processing
• Mixed content on the page
• Incorrect domain pointing
• DNS record issues

Basic Troubleshooting Steps

1. Wait 72 hours for new domains
2. Verify SSL settings are set to "Secure"
3. Check for mixed content
4. Confirm correct domain pointing
5. Validate DNS records

For "SSL Certificate Unavailable" Error

1. Wait 72 hours for certificate generation
2. Verify domain pointing settings
3. Check for CAA record restrictions
4. Review domain mapping records

Domain-Specific Solutions

Squarespace Domains:

• Verify default records are correct
• Ensure DNSSEC protection is properly configured

Third-Party Domains:

• Confirm DNS records match Squarespace requirements
• Check with provider about CAA restrictions
• Consider transferring to Squarespace if issues persist

Important Notes

• Free SSL certificates are automatic for correctly pointed domains
• DNSSEC is separate from SSL protection
• Browser compatibility depends on ISRG Root X1 trust
• New domains need up to 72 hours for certificate generation

After Fixing SSL Issues

1. Request Google Search Console reindexing
2. Clear browser cache if warnings persist
3. Test in private browsing window

Remember that SSL certificates are essential for website security and visitor trust. If problems continue after following these steps, contact your domain provider or Squarespace support for additional assistance.

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