If your site isn't displaying, follow these troubleshooting steps in order:

1. Check System Status

• Visit status.squarespace.com to check for any system-wide issues
• Subscribe for updates via SMS or email if needed
• If all Squarespace services are operational, proceed to domain checks

2. Test Domain Access

• Try accessing your site using the .squarespace.com embedded domain
• If the embedded domain works but custom domain doesn't, you have a domain issue

3. Resolve Domain Issues

For Third-Party Domains:

• Verify DNS settings are correct
• Check domain provider's status page for outages
• Wait 72 hours if recently connected
• Contact your domain provider if issues persist

For Squarespace Domains:

• Confirm "Default for website" record exists in DNS settings
• Authenticate domain if recently registered (required within 15 days)
• Check if domain has expired

4. Check Site Expiration

• If you see "The website has expired" message, your site needs reactivation
• Enable automatic renewal or make manual payment to restore service

5. Verify Correct Site Display

• Log into your Squarespace account
• Click your profile picture in Home Menu
• View all sites in grid view
• Locate correct site using title or domain search
• Ensure domain is connected to intended site

If site remains inaccessible after following these steps, contact Squarespace Support for assistance.

Note: For slow-loading sites, refer to the "Slow Site Loading" guide instead of this troubleshooting process.

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