Account ownership verification is essential for protecting your security and privacy when accessing customer support. We'll explain the verification process and what information may be required.

When contacting support, you may need to verify your account information. This helps protect your privacy and content, as certain account details are only shared with site administrators, owners, and billing collaborators.

Important Security Notes:

• We never request passwords or full credit card numbers
• Only provide the last four digits of your card when asked
• Be cautious of phishing attempts that appear to be from Squarespace

Verification Methods:

1. Email Verification

• Use an email address listed as site owner, administrator, or billing collaborator
• This helps confirm account access and speeds up assistance

2. Verification Links

• Click the provided link during email or chat sessions
• Links direct to login screen or Dashboard if already logged in
• Confirms your site access

Additional Verification Options:

• Recent card charge information
• Domain owner email response
• Bank statement photo
• Account ID
• Government-issued ID (name only required, other details can be redacted)

PayPal Users May Need to Provide:

• PayPal account email address
• Photo of PayPal statement

Security Measures:

• ID documents are securely deleted after verification
• Messages containing sensitive information are permanently censored
• Information is only shared with authorized account holders

For your security, always verify that support requests are legitimate and never share sensitive information through unofficial channels.

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