
Custom Delivery Instructions Guide: Add Form Fields to Checkout
Create a custom checkout form to collect essential delivery details from your customers at checkout. This ensures secure and accurate delivery of orders, especially for local courier services.
Step-by-Step Guide:
-
Create a new custom checkout form named "Delivery Instructions"
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Add relevant form fields:
- Delivery preferences
- Safe drop location
- Gate codes/access information
- Contact phone number
- Preferred delivery date/time
- Special handling instructions

Form builder interface with layout options
The form will appear during checkout for all shipping methods, allowing customers to provide specific delivery instructions.

Order summary screen in Squarespace
Important Notes:
- The form applies to all shipping options
- Keep questions clear and relevant
- Only request essential information
- Ensure mobile-friendly formatting
- Test the form before making it live
Collecting delivery instructions helps prevent failed deliveries and improves customer satisfaction by ensuring packages arrive safely and as requested.
Remember to regularly review and update the form based on customer feedback and delivery needs. Clear communication about delivery preferences benefits both your business and customers.
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