Free Product & Shipping Guide: How to Report Your Digital or Physical Items

Free Product & Shipping Guide: How to Report Your Digital or Physical Items

By Michael Turner

February 16, 2025 at 07:42 AM

Free products can be offered for one-time purchases through physical items, downloads, or services. Here's how to set it up effectively:

Creating a Free Product

For a new product:

  1. Go to the product editor
  2. Set the price to $0.00
  3. Click Save

For existing products:

  1. Open Pages panel
  2. Select store page
  3. Click All
  4. Double-click product
  5. Set price to $0.00
  6. Save changes

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Temporary Free Offers

Two methods to create temporary free products:

  • Use the "On sale" toggle and set sale price to $0.00
  • Create a discount code for specific customers or order conditions

Free Shipping Setup

For physical products:

  1. Add a shipping option
  2. Set shipping cost to $0.00
  3. Ensure total order cost is $0.00

Checkout Process

Important notes:

  • Products display as 0.00 in your store currency
  • Billing fields remain visible but can be skipped for physical products
  • No payment processor needed for $0.00 orders
  • Billing address required for digital and service products
  • "Checkout is closed" banner appears until payment processor connection

Key Benefits:

  • Flexible pricing control
  • Target specific customers
  • Create promotional campaigns
  • Maintain order tracking
  • Simple implementation

Skip billing fields at checkout, except for digital and service products. While payment processors aren't required for free items, connecting one removes the "Checkout is closed" banner.

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