How Customers Create and Manage Their Customer Accounts - A User Guide
A customer account allows customers, donors, and members to manage their information and view orders on your site. Here's how the customer account system works:
Account Creation Options
- During checkout
- Through the Sign In navigation link
- After payment on the order confirmation page
Customers must create a password with at least 10 characters and can choose to save payment information. Note that only credit card details can be stored, not PayPal or Apple Pay.
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Accessing Customer Accounts
Customers can access their accounts through:
- Sign In link in the navigation menu
- View Order link in order confirmation emails
- Checkout page sign in option
Yellow arrow indicates access
Sign in button on email page
Account Management Features
Customers can manage:
- Subscriptions
- Orders and donations
- Payment methods
- Shipping addresses
- Profile information (name, password, email)
Order summary sunglasses Nadine
Email Address Changes
To change their email address, customers must:
- Sign in to their account
- Navigate to Profile settings
- Enter and confirm new email
- Verify through email link within 48 hours
Squarespace order confirmation email
Payment Method Management
Customers can:
- Update payment methods for active subscriptions
- Add new payment methods for future purchases
- Set default payment methods
- Delete saved payment information
Logging Out
To log out, customers click Account in the navigation menu and select Log Out under their name.
Note: Customer accounts cannot be deleted by customers themselves, but site administrators can remove accounts through the Contacts panel.
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