Popular eCommerce Account Features: How Customers Create & Manage Their Accounts
After your customers create their account, they can manage their information, orders, and preferences through various features. Here's a detailed overview of how customer accounts work:
Creating an Account Customers can create accounts in two ways:
- During checkout by checking the "Create an account" box
- Through the Sign-in link in your navigation menu
Yellow arrow indicating sign-in
Checkout Process When checking out with an account, customers can:
- Log in below the Email field
- Select saved shipping addresses
- Choose stored payment methods
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Shipping form and order summary
Account Management After logging in, customers can access:
- Memberships
- Orders and donations
- Subscriptions
- Billing information
- Shipping addresses
- Profile settings
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Updating Account Information Customers can:
- Change their email address (requires verification)
- Update payment methods for active subscriptions
- Add new payment methods for future purchases
- Manage shipping addresses
- Update profile information
To log out, customers simply click Account in the navigation menu and select Log out.
Note: While customers cannot delete their own accounts, site administrators can do so through the Contacts panel.
For security reasons, neither site owners nor customer support can change a customer's email address on their behalf. Customers must verify their current email before making any changes to their account email address.
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How Customers Create and Manage Their Customer Accounts - A User Guide
