How to Access and Manage Member Accounts: A Complete Guide

How to Access and Manage Member Accounts: A Complete Guide

By Michael Turner

February 7, 2025 at 02:22 AM

Members can access their accounts to view paid content, check orders, and manage personal information after signing up for a pricing plan. Here's a comprehensive guide on managing member accounts:

Account Creation & Login

Members create accounts during the pricing plan signup process by providing their name, email, and password. They can log in using the main navigation login link or any paywall.

Login button with shopping cart

Login button with shopping cart

Woman meditating in a square

Woman meditating in a square

Account Features

When logged in, members can:

  • Access gated content through the Digital Products section
  • View account details in the Profile section
  • Check membership status and purchase history
  • Manage payment information and subscriptions

Squarespace compass logo

Squarespace compass logo

Membership Management

Members can view:

  • Membership start date
  • Pricing plan details
  • Renewal dates (for subscriptions)
  • Payment frequency
  • Associated fees
  • Payment method information

Canceling Membership

To cancel a membership:

  1. Log into the account
  2. Navigate to Account > Digital Products or Subscriptions
  3. Select the digital product to cancel
  4. Click Manage Subscription (if applicable)
  5. Confirm cancellation

Important notes:

  • No refunds for previous payments
  • Access remains until billing cycle ends
  • Future subscription payments are automatically canceled
  • Flat-rate and free plan members cannot cancel subscriptions

Account Security

Members can:

  • Change their email address through account settings
  • Log out via the Account > Sign Out option
  • Get automatically logged out after periods of inactivity (browser-dependent)

The customer account panel can be closed by clicking anywhere outside it on the site. Member site navigation display varies based on customization settings.

Related Articles

Previous Articles