How to Authenticate Your Account Ownership Securely
Account ownership verification is essential for protecting your privacy and security. Here's what you need to know about authenticating your account.
Verification Methods
When contacting support, you may be asked to:
- Reply from your registered email address (site owner, admin, or billing authority)
- Click an authentication link that redirects to your account dashboard
- Provide the last four digits of your registered credit card
- Share your account ID
Additional Verification (If Needed)
- Recent billing information
- Domain owner's contact email
- Bank statement
- Government-issued ID (non-essential information can be obscured)
- PayPal email address and statement (if applicable)
Important Security Notes
- Squarespace never requests passwords or full credit card numbers
- All verification images are securely deleted after confirmation
- Sensitive information is permanently removed from support messages
- Account information is only shared with authorized administrators and owners
Authentication Process
- Contact support through official channels
- Verify using primary methods (email or authentication link)
- Provide additional verification if requested
- Wait for confirmation from support team
Remember to be cautious of phishing attempts and only share information through official Squarespace support channels.
All verification steps are designed to protect your account while ensuring efficient support access for legitimate account owners and administrators.
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