How to Buy and Redeem Gift Cards: A Complete Customer Guide

How to Buy and Redeem Gift Cards: A Complete Customer Guide

By Michael Turner

January 7, 2025 at 05:44 PM

Gift cards provide customers with a flexible payment option for your online store. Here's how they work:

Purchasing a Gift Card:

  1. Customer selects the gift card and desired value from your store
  2. Proceeds directly to checkout
  3. Chooses delivery method:
    • Email to Recipient: Requires recipient's name, email, message, and sender's name
    • Email to Me: Requires recipient's name, message, and sender's name
  4. Completes purchase with billing information

Gift card with dollar sign

Gift card with dollar sign

Gift card delivery form

Gift card delivery form

Partial view of a form

Partial view of a form

Redeeming Gift Cards:

  • Can be used for physical products, digital items, and services
  • Applies to total order amount including taxes and shipping
  • Multiple gift cards can be combined
  • Remaining balance displays at checkout
  • Cannot be used for product subscriptions
  • Usable for fixed-amount subscription plans only

Order overview in online shop

Order overview in online shop

Checkout receipt from Squarespace

Checkout receipt from Squarespace

In-Person Redemption:

  1. Access E-Commerce in app
  2. Tap Apply Gift Card Code
  3. Enter code and redemption amount
  4. Complete transaction
  5. Both parties receive email confirmation

Transaction records are viewable in Sales Analytics under Point of Sale channel.

Related Articles

Previous Articles