
How to Buy and Redeem Gift Cards: A Complete Customer Guide
Gift cards provide customers with a flexible payment option for your online store. Here's how they work:
Purchasing a Gift Card:
- Customer selects the gift card and desired value from your store
- Proceeds directly to checkout
- Chooses delivery method:
- Email to Recipient: Requires recipient's name, email, message, and sender's name
- Email to Me: Requires recipient's name, message, and sender's name
- Completes purchase with billing information

Gift card with dollar sign

Gift card delivery form

Partial view of a form
Redeeming Gift Cards:
- Can be used for physical products, digital items, and services
- Applies to total order amount including taxes and shipping
- Multiple gift cards can be combined
- Remaining balance displays at checkout
- Cannot be used for product subscriptions
- Usable for fixed-amount subscription plans only

Order overview in online shop

Checkout receipt from Squarespace
In-Person Redemption:
- Access E-Commerce in app
- Tap Apply Gift Card Code
- Enter code and redemption amount
- Complete transaction
- Both parties receive email confirmation
Transaction records are viewable in Sales Analytics under Point of Sale channel.
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