You can cancel your Digital Products plan anytime, either immediately or by letting it expire. Here's what you need to know:

Before Canceling:

• Export your Members list to a .csv file, as you'll lose access to the Members list filter
• Member contacts will still appear in Customers filter (for recurring/fixed memberships) and Subscriber filter (for email campaigns)

Two Cancellation Options (Computer Only):

Option 1: Immediate Cancellation

1. Open Billing panel
2. Click Digital Products under Subscriptions
3. Click Cancel subscription
4. Confirm cancellation Note: No refund for remaining billing cycle

Option 2: Disable Auto-Renew

1. Open Billing panel
2. Click Digital Products under Subscriptions
3. Switch off "Renew automatically" toggle

After Cancellation Effects:

• Transaction fee increases to 9%
• Video storage limit reduces to 30 minutes for new uploads

30-Day Pause Period:

• Pricing plans remain visible
• New subscriptions blocked
• Existing subscribers retain account access
• Subscription renewals stop
• After 30 days, all subscriptions cancel automatically

Refund Policy:

• Annual subscriptions: Full refund if canceled within 14 days
• Monthly subscriptions: No refunds available

To Resubscribe:

1. Open Billing panel
2. Click Select plan in Products panel

• Within 30-day pause: All plans and settings automatically restore
• After 30 days: Members must sign up again

Note: Manage all Digital Products plan changes via desktop computer only.

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