How to Create and Manage Customer Accounts - A Complete User Guide
A customer account lets shoppers save their information and track orders on your website. Here's how customers interact with their accounts:
Creating an Account
- During checkout: Customers can create an account by checking a box and setting a 10+ character password
- After checkout: Available via order confirmation page or order status page
- Through navigation: Using the "Sign In" link in your site's menu
Password field with minimum length requirement
Yellow arrow pointing to Sign In
Using Their Account
- Quick checkout with saved shipping/billing info
- View order history and track packages
- Manage subscriptions and memberships
- Update payment methods and addresses
- Edit profile details
Yellow arrow pointing to Sign In
Squarespace order overview screenshot
image
Managing Account Settings Customers can:
- Change their email address (requires verification)
- Update payment methods for one-time purchases and subscriptions
- Edit shipping addresses
- Modify profile information
- Sign out through the Account menu
Account Security
- Passwords must be 10+ characters
- Email changes require verification within 48 hours
- Only site admins can delete accounts
- Payment info is securely stored for future use
Note: For subscriptions and membership sites, customer accounts are required to manage recurring payments.
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