Third-Party Domain Support Guide

Getting support from your domain provider is crucial when transferring or connecting a domain to Squarespace. Here's how to effectively communicate with them.

Domain Transfer Support

Checking Transfer Eligibility "Is my domain [your-domain] eligible for transfer to Squarespace? Requirements include:

• TLD must be on Squarespace's accepted list
• Not a premium registered domain
• 60+ days since registration/transfer
• Active and not expired
• Domain unlocked
• Less than 9 years remaining on registration"

Service Verification "Are any services (like email) linked to [your-domain] that will stop working after transferring to Squarespace?"

Transfer Status Check "I initiated a transfer for [your-domain] to Squarespace. Has the transfer been recognized and the domain unlocked?"

Failed Transfer Troubleshooting "The transfer for [your-domain] failed. Could you inform me why it was denied?"

Domain Connection Support

Adding DNS Records Request these records to be added:

1. CNAME Records:

• Type: CNAME
• Host: www
• Points to: ext-cust.squarespace.com

2. A Records:

• Type: A
• Host: @ or blank
• Points to:
  • 198.185.159.144
  • 198.185.159.145
  • 198.49.23.144
  • 198.49.23.145

SSL Certificate Issues If experiencing SSL certificate generation problems, request a CAA record:

• Type: CAA
• Flag: 0
• Tag: issue
• CA Issuer: letsencrypt.org

Email Campaign Verification Required records:

1. CNAME Record:

• Host: squarespace_domainkey
• Points to: [unique verification code]

2. TXT Records:

• Host: @
• Host: _DMARC
• Points to: [verification codes]

Important Notes:

• Allow up to 24 hours for DNS changes to propagate
• Keep screenshots of your DNS settings for troubleshooting
• Ensure your provider supports full DNS access

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