Contacting your domain provider for support is essential when transferring or connecting a third-party domain to Squarespace. Here's how to effectively communicate with them for various scenarios:

Domain Transfer Support

Checking Transfer Eligibility Contact your provider to verify if your domain meets these requirements:

• Supported TLD by Squarespace
• Not a registry premium domain
• 60+ days since registration/transfer
• Active and not expired
• Unlocked status

Service Verification Ask about services like email that might be affected by the transfer.

Transfer Status If showing "In Transfer," contact provider to confirm:

• Transfer approval status
• Domain release status
• Any pending actions needed

Domain Connection Support

Adding DNS Records Request help adding:

1. CNAME Records:

   • www → ext-cust.squarespace.com
   • Verification code → verify.squarespace.com

2. A Records:

   • Primary: 198.185.159.144
   • Additional: 198.185.159.145, 198.49.23.144, 198.49.23.145

SSL Certificate Issues If experiencing SSL problems:

• Request CAA record addition
• Verify system returns "NOERROR" responses
• Ensure proper DNS configuration

Email Campaign Authentication

Request addition of:

1. CNAME Record:
   • squarespace_domainkey → [unique code]
2. TXT Records:
   • @ → [verification code]
   • _DMARC → [DMARC code]

Remember to:

• Always include your domain name in communications
• Attach screenshots of Squarespace DNS settings when relevant
• Allow up to 24 hours for DNS changes to propagate
• Follow up if issues persist after the waiting period

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