A comprehensive guide about subscription management for digital products, including pricing, payment, and video storage options.

Before selling digital products, you'll need an active website subscription. Free trial users can test features but cannot accept customer purchases until upgrading to a paid plan. Only administrators can manage digital product subscriptions.

Subscription Details

• Available with Personal, Business, E-commerce Basic, and Advanced plans
• Includes customer accounts, checkout on your domain, and subscription discounts
• Unlimited digital products regardless of plan level
• Choose between monthly or annual billing

Video Storage

• 30 minutes base storage for all plans
• Additional storage available with higher-tier subscriptions
• Monitor usage through the Video Library
• Delete videos or upgrade plan when reaching storage limits

Choosing the Right Plan

• Annual subscriptions offer lower monthly costs
• Transaction fees apply to all subscription levels
• Pro plan becomes cost-effective when selling over $1,600/year in memberships
• No limit on number of customers regardless of plan

Managing Your Subscription

To purchase:

1. Navigate to Digital Products menu
2. Click Products in sidebar
3. Select "Select Subscription"
4. Choose billing period
5. Select desired plan
6. Enter payment details
7. Confirm purchase

To manage existing subscription:

1. Open Payments menu
2. Click digital products under Subscriptions
3. Review plan details, invoices
4. Manage automatic renewal
5. Cancel if needed

Payment Issues

• 15-day grace period for failed charges
• Update payment method anytime during grace period
• Subscription expires after 15 days without payment
• Transaction fees increase to 9% upon expiration
• Video storage reduces to 30 minutes for new uploads
• Can resubscribe anytime while website remains active

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