
How to Report DNS-related Malware Issues
Begin by connecting your domain in Squarespace:
- Go to Domains menu
- Click "Use External Domain"
- Enter your domain name
- Click "Connect Domain"
- Select "Other" from the dropdown
- Keep the DNS settings menu open for reference
Log into your 1&1 IONOS account:
- Navigate to 1&1 IONOS and login
- Find your domain
- Click Actions > DNS
Configure DNS Settings:
- Delete existing AAAA and A records:
- Set filter to "All Records"
- Remove all AAAA and A records using the trash icon
- Confirm deletions
- Add First CNAME Record:
- Click "Add Record" > CNAME
- Hostname: [Copy unique code from Squarespace]
- Points To: verify.squarespace.com
- TTL: 1 hour
- Add Second CNAME Record:
- Click "Add Record" > CNAME
- Hostname: www
- Points To: ext-cust.squarespace.com
- TTL: 1 hour
- Add Four A Records:
- Click "Add Record" > A
- Hostname: @
- Points To (add one at a time):
- 198.185.159.144
- 198.185.159.145
- 198.49.23.144
- 198.49.23.145
- TTL: 1 hour for each
Important Notes:
- Connection takes 24-72 hours to complete
- Monitor progress in Squarespace DNS settings
- Don't delete Mail/E-Mail host records
- Use DNS record checker tool if verification fails
If you encounter issues after 72 hours:
- Verify all DNS records are correct
- Check for any conflicting records
- Contact IONOS support if needed
Keep your email service working:
- Preserve any existing Mail or E-Mail host records
- Don't delete email-related DNS entries
Monitor the connection:
- Return to Squarespace DNS settings
- Click "Refresh Records"
- Look for green labels indicating successful connection
- Domain should show as "Connected" when complete
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