Browser Troubleshooting Guide

Experiencing website issues? Follow these steps to identify and resolve common browser-related problems:

Basic Checks:

• Use a supported, up-to-date browser
• Enable cookies and JavaScript
• Reset zoom level (Ctrl + 0 on PC, ⌘ + 0 on Mac)
• Clear your browser cache

Test Alternative Access Methods:

• Try a different browser
• Use private/incognito mode
• Test on another device
• Connect through a different network

Network and Security:

• Restart your router/modem
• Check DNS records
• Verify SSL configuration
• Adjust firewall settings (especially on corporate networks)

Website-Specific Solutions:

• Disable browser extensions
• Check domain connections
• Resolve any SSL warnings
• Test both logged-in and logged-out states

For domain connection issues:

• Verify DNS records
• Check domain forwarding settings
• Ensure SSL certificate is properly installed

If problems persist after trying these steps:

1. Document which solutions you've attempted
2. Take screenshots of any error messages
3. Note which browsers and devices you've tested
4. Check if the issue occurs when logged in vs. logged out
5. Record any specific error messages or behaviors

These troubleshooting steps help identify whether the issue is browser-specific, network-related, or requires additional technical support. Document your findings for more efficient problem resolution.

Related Articles

Previous Articles