The following guide helps troubleshoot common Facebook sharing issues and their solutions.

Facebook Shows Wrong Image or Content

Common causes:

• Incorrect social sharing logo selection
• Image size smaller than 200 x 200 pixels (use 2500-pixel recommendation)
• Outdated cached information

Using Facebook's Debugger Tool to Fix Issues:

1. Visit Facebook's debugger tool
2. Enter your URL and click Debug
3. Check the link preview
4. Click "Scrape Again" if needed
5. Repost content on Facebook

Posting Content Issues

Personal Profiles:

• Facebook doesn't allow third-party tools to post on personal profiles
• Only allows posting to Facebook business pages
• Manual sharing still possible

Content Not Showing on Facebook Page:

1. Check Connected Accounts settings
2. Verify "Show Push Option" is enabled
3. Select correct Facebook page
4. Save settings
5. Ensure Facebook account is connected
6. Check if domain is blocked

Missing Facebook Page in Posting Menu:

1. Log into Facebook
2. Go to Business Integrations
3. Select Squarespace
4. Enable page management permissions
5. Save changes

Note: Posting Destination dropdown limited to 25 accounts

Reconnecting Disconnected Account:

1. Log out of Facebook
2. Log in to website
3. Open Connected Accounts
4. Disconnect existing connection
5. Reconnect account
6. Grant necessary permissions

Additional Issues

Demo Text in Posts:

• Remove all demo content from sidebars, footers, and layout pages

Domain Display Issues:

1. Check primary domain settings
2. Change from integrated to custom domain
3. Delete and reshare content
4. Use debugger tool if needed

Debugging Messages:

• Warning messages are normal
• Don't affect sharing functionality
• Related to CMS platform analysis

If Facebook blocks your domain:

• Report the issue directly to Facebook
• Check domain settings
• Verify content compliance

For optimal sharing:

• Use properly sized images (2500px recommended)
• Keep content updated
• Maintain proper account connections
• Regular check sharing permissions

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