Subscription products enable businesses to sell items or services on a recurring basis, generating predictable revenue through automated billing cycles.

Key Features:

• Ideal for regular purchases like food, cosmetics, or services
• Automatic payment processing on renewal dates
• Customer ability to manage subscriptions
• Vendor management through Contacts panel

Requirements:

• Commerce Advanced plan
• Customer accounts enabled
• Tangible goods or services only (no digital products)
• Squarespace Payments or Stripe integration

Important Limitations:

• Creation only available on desktop
• No free subscriptions
• No stock limits
• Cannot use PayPal, Apple Pay, or ACH
• Test orders require paid service

Setting Up Subscriptions:

1. Navigate to Pages panel and select store page
2. Add new product or edit existing one
3. Enable subscription option in Inventory section
4. Set frequency (weekly/monthly)
5. Configure billing cycles
6. Add pricing and save

Managing Subscriptions:

• Customers can manage subscriptions through their account
• Vendors can postpone renewals or cancel subscriptions
• Payment failures trigger automatic retry attempts
• Renewal notifications available 15 days before billing

Customer Experience:

• One subscription purchase per transaction
• Customer account required
• Saved payment method for renewals
• Email notifications for orders and renewals
• Self-service subscription management

Payment and Renewal Processing:

• Monthly renewals on same date (adjusts for shorter months)
• Weekly renewals on same day and time
• Three payment retry attempts if payment fails
• Automatic cancellation after third failed attempt

Best Practices:

• Enable renewal notifications
• Process orders promptly
• Communicate changes to customers
• Monitor payment failures
• Keep product information updated

Note: Canceling or downgrading your Squarespace plan will affect active subscriptions. Customers will need to resubscribe if service is interrupted.

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