How to Report Malware to Squarespace: Platform Security Guide
Understanding Website Platform Subscriptions
Website platform subscriptions bundle multiple Squarespace products into comprehensive packages, providing integrated solutions for website management, e-commerce, and marketing needs.
Subscription Types and Features
Platform subscriptions include:
- Website hosting and management
- E-commerce capabilities
- Email marketing tools
- Client billing tools
- Marketing features in the Squarespace app
- Digital goods management
Note: Transaction fees from payment processors may still apply regardless of subscription level.
Pricing and Billing
To check your subscription price:
- Open payment menu
- Click subscriptions
- Select desired subscription
Important billing details:
- Taxes added to total subscription price
- Combined invoice for all platform features
- Multiple currency options available
- Various payment methods accepted
Managing Your Subscription
Subscription Changes:
- Upgrades: Prorated charges apply
- Downgrades: No prorated refunds
- Billing period changes affect renewal dates
- PayPal users may need to reconnect after changes
Cancellation and Payment Issues:
- Canceling affects all included subscriptions
- 15-day grace period for failed payments
- Website becomes invisible after subscription expiration
- Digital goods pause for 30 days after cancellation
Promotional Offers
Annual subscriptions include:
- Free custom domain for first year (new domains only)
- Free Google Workspace Starter subscription (Professional/Premium plans)
Eligibility requirements:
- Valid for new annual subscriptions only
- Domain offer applies when upgrading to annual billing
- Cannot combine with previous promotional redemptions
Discount codes apply to total subscription price and can be used with platform subscriptions where eligible.
Payment and Support
Keep your subscription active by:
- Maintaining valid payment method
- Updating billing information promptly
- Monitoring renewal dates
- Addressing payment issues within grace period
Contact support for:
- Switching between platform and individual subscriptions
- Special billing arrangements
- Promotional offer questions
- Technical assistance
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