A reserve temporarily holds a portion of your business funds to protect against potential losses from refunds, chargebacks, or disputes. These funds are released after a predetermined period if not needed for claims.

Types of Reserves:

• Fixed Reserve: Set percentage held from each transaction until a specific release date
• Rolling Reserve: Percentage held on a rolling basis, released as transactions age beyond the time window
• One-time Reserve: Fixed amount held until expiration date

Common Reasons for Reserves:

• Extended delivery windows
• High volume of unfulfilled orders
• Increased payment disputes or refunds
• Sudden spike in processing volume

Best Practices to Reduce Risk:

• Monitor dispute activity regularly
• Address disputes promptly
• Implement fraud prevention measures
• Display clear policies (shipping, returns, refunds)
• Maintain detailed transaction records
• Provide accessible customer support
• Communicate delivery delays

Reserve Notifications:

• Initial notice email with reserve terms and percentages
• Updates on reserve placement, removal, or changes
• Expiration notices and review outcomes

Reserve Management:

• Review occurs days before expiration
• Extensions possible based on risk assessment
• Monitor reserve details through account notifications
• Track reserved funds and release schedules

Reserves protect both merchants and customers by ensuring funds are available for potential claims while maintaining business stability. For specific concerns, contact customer support through the reserve notification email.

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