Squarespace Refund Policy and Guidelines
Whether your Squarespace payment is refundable depends on the specific service and timing. Here's a comprehensive breakdown of refund policies:
Website Subscriptions
- Annual plans: Full refund if canceled within 14 days of purchase
- Monthly plans: No refunds
- Mobile Start plan: Request refunds through Apple
Domain Names
- Full refund if canceled within 5 days of registration
- No refunds for domain transfers or registration extensions
- ccTLDs (like .com.au or .eu) have no grace period
- Free domains are free for first year, then $20/year
Email Campaigns
- No refunds available for any subscriptions
- Free trial available: 3 email blasts per campaign, up to 50,000 emails
Google Workspace
- Annual plans: Refund available if canceled during 15-day renewal window
- For accounts created/renewed after Dec 1, 2022:
- No refund outside renewal window
- Immediate user removal
- License count updates monthly
Getty Images
- All purchases are non-refundable
- Free preview available before purchase
- Licensed images remain available for reuse
Digital Products
- Annual plans: Full refund within 14 days
- No refunds for monthly plans or renewals
- 15-day renewal reminder provided
Acuity Scheduling
- Annual plans: Full refund within 14 days
- No refunds for monthly plans or old accounts
- Free trial available with Emerging plan features
Transaction Fees
- Squarespace Payments, Stripe, and PayPal refund Squarespace fees
- Processing fees are non-refundable
To Request a Refund:
- Complete the refund request form
- Allow 2 business days for response
- Refunds process within 3-10 business days
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