Squarespace's refund policies vary by service type and subscription duration. Here's what you need to know:

Website Subscriptions

• Annual Plan: Full refund available within 14 days of purchase
• Monthly Plan: No refunds available
• Mobile Start Plan: Refunds through Apple only

Domain Registration

• Full refund within 5 days of registration
• No refunds after 6 days or if domain is transferred to Squarespace
• ccTLDs (.com.au, .eu) have no grace period or refund policy
• Free domains: First year free, then $20/year renewal fee

Email Campaigns

• Non-refundable for all plans
• Free trial available: 3 campaigns, up to 50,000 emails each

Google Workspace

• Automatic refunds during 15-day renewal period
• Pre-December 2022 accounts: Non-refundable, licenses maintained until cycle end
• Post-December 2022 accounts: Non-refundable, immediate user removal

Other Services

• Getty Images: Non-refundable
• Digital Products: Full refund within 14 days (annual plans only)
• Acuity Scheduling: Full refund within 14 days (annual plans only)

Transaction Fees

• Squarespace Payments, Stripe, and PayPal fully refund transaction fees
• Processing fees may not be refundable

Important Notes:

• Subscriptions auto-renew by default
• Canceling one subscription doesn't cancel others
• Renewal reminders sent 15 days before billing
• Refund processing takes 3-10 business days
• Submit refund requests through the official form for review within 2 business days

For eligible refunds not received, contact Squarespace support through the refund request form.

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