Squarespace's refund policies vary by service type and billing cycle. Here's a comprehensive breakdown of what you can expect:

Website Subscriptions

Annual Plans:

• Full refund within 14 days of purchase
• No refunds after 14 days
• Free domain offer forfeited if cancelled within first 14 days

Monthly Plans:

• No refunds
• Renewal reminder sent 15 days before charge

Domain Names

• Full refund within 5 days of registration
• No refunds after 5 days or for transferred domains
• No refunds for domain extensions
• Special rules apply for ccTLDs (no cooling-off period)
• Free domains renew at $20/year after first year

Email Campaigns

• No refunds for any subscription type
• Free trial available: 3 campaigns, up to 50,000 emails each

Google Workspace

Annual Billing (Before December 1, 2022):

• Refunds only during 15-day renewal period
• Deleted users' seats remain available until billing period ends

Annual Billing (After December 1, 2022):

• Refunds only during 15-day renewal period
• Immediate user removal
• Seat count updates monthly

Digital Products

• Full refund within 14 days for annual plans
• No refunds for monthly plans
• No refunds after 14 days for annual plans

Acuity Scheduling

• Full refund within 14 days for annual plans
• No refunds for monthly plans or old accounts
• Free trial available with Emerging plan

Additional Services

Getty Images:

• All purchases non-refundable
• Free preview available

Transaction Fees:

• Squarespace Payments, Stripe, and PayPal refund Commerce transaction fees
• Processing fees may not be refundable

Requesting Refunds

• Use the refund request form
• Response within 2 business days
• Refund processing takes 3-10 business days
• Contact support if refund hasn't arrived after 10 business days

Remember: All subscriptions are independent and must be cancelled separately. Renewal reminders are sent 15 days before charges occur.

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