Squarespace offers several tools to help maintain your business during challenging times, whether facing a pandemic, natural disaster, or other emergencies. Here's how to keep your online presence strong when in-person operations are limited.

Essential Communication Tools

Add announcement bars or promotional pop-ups to display important updates at the top of your website, ensuring visitors see critical information immediately.

Launch or Enhance Your Online Store

Transform your physical business into a digital one by:

• Connecting a payment processor
• Setting up tax rules
• Configuring shipping options (including pickup/delivery)
• Adding products to your Store Page
• Managing orders via desktop or mobile app

Note: Online selling requires a Basic, Core, Plus, Advanced, Business, or Commerce plan.

Local Service Options

Implement these features to serve your local customers:

• Gift cards for future redemption
• Pickup and delivery options
• Curbside service through flat-rate shipping settings
• Restaurant delivery via ChowNow integration or Tock reservation system

Customer Support Features

Help your customers during difficult times by:

• Pausing subscription renewals when needed
• Setting up donation blocks for fundraising
• Creating email campaigns to keep customers informed
• Adding detailed business policies pages

Additional Support Resources

• Join the Squarespace Forum community
• Access Commerce guides and video tutorials
• Attend expert-led webinars
• Contact customer support for specific issues

Best Practices

• Keep your site updated with current operating hours
• Clearly communicate safety protocols
• Maintain regular customer communication
• Document all policy changes on your website
• Regularly review and adjust your digital strategy

Remember to regularly update your business policies and communicate changes clearly to maintain customer trust during challenging periods.

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