The Digital Products plan can be canceled through two methods: immediate cancellation or disabling auto-renewal. Before canceling, export your members list to retain contact information, as you'll lose access to the Members filter after cancellation.

Pre-Cancellation Steps

• Export member contacts to a .csv file
• Note: Members will still appear in Customers filter and Subscriber filter for email campaigns

Cancellation Options

Option 1: Immediate Cancellation

1. Open Billing panel
2. Click Digital Products under Subscriptions
3. Select Cancel subscription
4. Confirm cancellation

• No refund for remaining billing cycle
• Transaction fee increases to 9%
• Video storage limit reduces to 30 minutes

Option 2: Disable Auto-Renewal

1. Open Billing panel
2. Click Digital Products under Subscriptions
3. Disable Auto-renew

• Plan continues until current billing cycle ends
• Same fee and storage changes apply at expiration

30-Day Suspension Period

• Pricing plans remain visible but inactive
• New signups blocked
• Existing subscribers retain account access
• Subscription charges paused
• Member content access restricted

After 30 Days

• All subscriptions automatically canceled
• Customers notified via email
• Pricing plans remain on site

Refund Policy

• Full refund for annual subscriptions canceled within 14 days
• No refunds for monthly subscriptions
• No refunds for annual subscriptions after 14 days

Re-subscribing Process

1. Open Billing panel
2. Click Select plan in Products panel

If re-subscribing within 30 days:

• All plans, subscribers, and settings automatically restore
• Missed payment periods charged to subscribers

If re-subscribing after 30 days:

• Members must re-register
• Follow migration recommendations in Managing Members section

Note: Digital Products plan management available only on desktop computers.

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