Facebook Sharing Issues: Troubleshooting Guide

Common issues when sharing content on Facebook often have simple solutions. Here's how to fix the most frequent problems:

Image Not Displaying Correctly

• Ensure image is at least 200 x 200 px (recommended: 2500 px) • Check if you're using the correct image type (social sharing logo, featured image) • Clear Facebook's cache using the debug tool:

1. Visit Facebook's debug tool
2. Enter your URL and click "Debug"
3. Click "Scrape Again" if needed
4. Re-share content after scraping

Content Not Appearing on Facebook Page

1. Check Posting Target settings:

   • Go to Connected Accounts
   • Select Facebook
   • Enable "Show content sharing option"
   • Choose correct Facebook page
   • Save changes

2. If still not working:

   • Verify Facebook connection
   • Check if domain is blocked
   • Try disconnecting and reconnecting account

Facebook Page Missing from Posting Target Menu

1. Update Facebook permissions:
   • Log into Facebook
   • Go to Professional Integrations
   • Select Squarespace
   • Allow page management permissions
   • Save changes

Note: Posting Target menu limited to 25 accounts

Reconnecting Disconnected Account

1. Log out of Facebook
2. Access Squarespace Connected Accounts
3. Disconnect existing Facebook connection
4. Reconnect account with fresh permissions

Domain Issues in Facebook Posts

• Ensure custom domain is set as primary • Remove default Squarespace domain • Use debug tool to refresh cache • Re-share content

Debug Tool Warnings

"Warnings that need to be corrected" messages are normal and don't affect sharing functionality. These occur because Facebook's tool is designed for custom-built websites rather than CMS platforms.

Technical Requirements

• Images: Minimum 200 x 200 px • Recommended size: 2500 px • Remove all placeholder content • Use primary custom domain • Maintain active Facebook connection • Keep sharing permissions updated

Reminder: Facebook doesn't allow third-party tools to share content on personal profiles, only business pages.

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