
How to Report Billing and Payment Issues on Squarespace
Updating payment methods for your Squarespace subscription is straightforward. Here's everything you need to know about managing your billing information.
Payment Method Basics
- You can update payment methods any time for websites, domains, and Google Workspace
- Each website has its own independent payment method
- Linked domains share payment methods within groups
- All subscriptions auto-renew unless disabled
Accepted Payment Methods
- Credit/Debit cards
- SEPA Direct Debit (EUR only, SEPA region residents)
- PayPal (with regional restrictions)
How to Update Your Payment Method:
- Access Payment Settings
- For websites: Open Payment Information panel
- For domains: Go to Domains panel > Select domain > Billing
- Update Information
- Enter/update billing address
- Select payment method
- Fill out required fields
- Add company name in Cardholder Name for invoices
- Click Save
Important Considerations
- EEA bank cardholders may need additional authorization
- PayPal isn't available for US residents or certain currencies
- SEPA requires EUR currency and SEPA region residency
- Cannot remove payment methods without replacement
Troubleshooting Common Issues:
- Missed payments: System automatically retries after updating valid payment info
- Expired domains: Manually reactivate within renewal period
- Suspended Google Workspace: Reactivate account manually
- Wrong card used: Contact support for future renewal adjustments
Payment Errors
- Consult your bank first
- Check for declined card issues
- Verify payment deadlines
- Review SEPA-specific troubleshooting if applicable
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