How to Report Billing and Payment Issues on Squarespace

How to Report Billing and Payment Issues on Squarespace

By Michael Turner

November 27, 2024 at 04:35 PM

Updating payment methods for your Squarespace subscription is straightforward. Here's everything you need to know about managing your billing information.

Payment Method Basics

  • You can update payment methods any time for websites, domains, and Google Workspace
  • Each website has its own independent payment method
  • Linked domains share payment methods within groups
  • All subscriptions auto-renew unless disabled

Accepted Payment Methods

  • Credit/Debit cards
  • SEPA Direct Debit (EUR only, SEPA region residents)
  • PayPal (with regional restrictions)

How to Update Your Payment Method:

  1. Access Payment Settings
  • For websites: Open Payment Information panel
  • For domains: Go to Domains panel > Select domain > Billing
  1. Update Information
  • Enter/update billing address
  • Select payment method
  • Fill out required fields
  • Add company name in Cardholder Name for invoices
  • Click Save

Important Considerations

  • EEA bank cardholders may need additional authorization
  • PayPal isn't available for US residents or certain currencies
  • SEPA requires EUR currency and SEPA region residency
  • Cannot remove payment methods without replacement

Troubleshooting Common Issues:

  • Missed payments: System automatically retries after updating valid payment info
  • Expired domains: Manually reactivate within renewal period
  • Suspended Google Workspace: Reactivate account manually
  • Wrong card used: Contact support for future renewal adjustments

Payment Errors

  • Consult your bank first
  • Check for declined card issues
  • Verify payment deadlines
  • Review SEPA-specific troubleshooting if applicable

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