Customer reviews automatically collect feedback for physical, downloadable, and service products, helping build trust and increase sales. Customers receive a review request email 14 days after order completion, allowing them to rate products from 1-5 stars and leave comments up to 1500 characters.

Key Features:

• One email per order, even for multiple products
• 120-day window for customers to leave reviews
• Reviews available for all products except gift cards
• No review requests for point of sale purchases

Email Customization Steps:

1. Open automation panel
2. Select "Request customer reviews"
3. Click "Action" then "Edit email"
4. Customize content, subject, and preview text
5. Send test email to verify appearance

Review Display Options:

• Product reviews only: Shows individual product ratings
• Store reviews only: Displays all store reviews with product images
• Product and store reviews: Separated into tabs when both exist

Managing Reviews:

• View all reviews in Customer Reviews panel
• Toggle visibility between Public and Hidden
• Cannot delete reviews, only hide them
• Reviews remain after product edits or name changes
• Customer reviews are permanent and cannot be edited by customers

Important Notes:

• Reviews unavailable for orders older than 14 days before enabling
• Cannot export or transfer reviews between sites
• Review requests still sent for out-of-stock items
• Customers can only review each product once
• 120-day limit for leaving reviews
• Cannot reply directly to reviews

Troubleshooting:

• Ensure product is visible in store
• Verify order wasn't canceled
• Check if customer is within 120-day window
• Confirm it's not a subscription renewal order
• Validate product hasn't been deleted

Related Articles

Previous Articles