Report: Effectively Managing Sold Out Products and Inventory Labels

Report: Effectively Managing Sold Out Products and Inventory Labels

By Michael Turner

February 5, 2025 at 12:57 AM

Products become sold out automatically when the last item in stock is purchased, or when you manually set the stock level to 0. A "Sold Out" label will display on store pages and product details pages, preventing customers from adding these items to their cart.

Managing Sold Out Products

To Mark a Product as Sold Out:

  1. Go to Products & Services panel
  2. Select the product
  3. Set stock quantity to 0
  4. For variants, set individual stock levels to 0

Customizing the Sold Out Label:

  • Change the text from "Sold Out" to custom text (e.g., "Class Full")
  • Label color follows:
    • Store pages: Products > Status settings
    • Product details pages: Product details page > Description
    • Product blocks: White text on black background (v7.1)

Label Placement:

  • Store pages (v7.1):
    • Middle-aligned text: Label appears below price
    • Left/right-aligned text: Label shows on opposite side
  • Product details pages: Always below price
  • Product blocks: Always on the right

Variant Display:

  • Buttons: Appear dimmed when sold out
  • Dropdown menu: Shows "(Sold out)" label next to variant

Size dropdown menu

Size dropdown menu

Additional Features:

  • Enable product waitlists to notify customers when items are back in stock
  • Receive mobile notifications for low/out of stock items via the Squarespace app
  • Reorder products to move sold out items to the bottom of store pages
  • Hide sold out products if desired (though displaying them can show product demand)

To replenish stock, simply edit the product's stock level to reflect your current inventory.

Note: For version 7.0 advanced store pages, ensure the Products: Status Badges tweak isn't set to "None" if sold out labels aren't displaying.

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