A reserve is a temporary hold on a portion of your business funds to cover potential losses from refunds, chargebacks, or processing difficulties in Squarespace Payments.

Types of Reserves:

• Fixed Reserve: Locks a percentage of each transaction until a specified release date
• Rolling Reserve: Holds a percentage of each transaction for a rolling time window
• One-time Reserve: Transfers a specific amount with a set release date

Reserves may be implemented for:

• Extended delivery windows
• High number of unfulfilled orders
• Frequent disputes or refunds
• Sudden increase in processing volume

Risk Mitigation Tips:

• Monitor dispute activity regularly
• Resolve disputes promptly
• Implement fraud protection measures
• Display clear shipping and refund policies
• Maintain thorough transaction records
• Provide accessible customer support
• Communicate delivery delays

Reserve Notifications:

• Sent via email from [email protected]
• Include reserve terms, percentage, and period
• Notify of reserve setup, removal, or changes

Reserve Management:

• Review occurs days before expiration
• May be removed, reduced, or increased based on:
  • Business financial condition
  • Refund/dispute history
  • Other risk factors

Reserve Information Access:

• Found in "Reserve Notification" email
• Shows total amounts held
• Lists expected release dates
• Details reserved percentage per transaction
• Explains deduction handling for chargebacks/refunds

For additional support, contact Squarespace through the reserve notification email received from [email protected].

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